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Tuscan Foundry Products Ltd
Freephone (UK): 0800 174093      Telephone: 01409 255120

Delivery

DELIVERY OPTIONS AND INFORMATION

DELIVERY VEHICLES
Most delivery vehicles used are between 7.5ton and 15ton. We would ask that for your own benefit you provide a good clear access to the property.
WEIGHT & HANDLING
Cast products are extremely Some of our products can be extremely heavy. With this in mind, it is necessary to have personnel and suitable equipment at site on the day of delivery. Where we supply a drawing for bespoke items, we will provide the weight. For all other weights, please contact our office on 0845 050 8746.
DELIVERY
In the majority of cases we aim to deliver on a next day basis or on a day convenient to you. Delivery times are 08:00 to 17:30 Monday to Friday. We are able to offer timed or weekend delivery although this will incur an additional charge.

Items are usually delivered on a pallet and the vehicles used are between 7.5 ton and 15. As such we would ask that you provide good clear access to the property. If access is restricted, please let us know in advanced so that an alternative vehicle can be arranged, as you may be charged for redelivery.


DELIVERY COST
Next Day & Timed Deliveries
For an additional charge we are often able to provide a next day or timed delivery. (Please contact our sales office for costs).

International pallet prices for door to door delivery (including insurance).

Prices do not include any import or local taxes, these are to be paid by the customer upon arrival where necessary.

All Products Subject to Stock Availability

DELIVERY TIMES
Delivery Days Deliveries of larger items (ie. Gutters, pipes and radiators)will normally be palletised and sent on a 3 day carrier for the delivery to reach the site within 3 days from date of despatch. We are able to offer Next Day Delivery for an additional charge (please contact our sales office for further details and charges).

Radiators Victorian & Nouveau 4 - 5 Days All Other Models 14 - 21 Days

Gutters & Pipes Standard Products 3 - 4 Days

Cast Rooflights 1 - 2 Days

Valves & Accessories 2 - 3 Days

Airbricks 2 - 3 Days

Soil Pipe & Fittings 7 Days
STORAGE (PRE-INSTALLATION)
Our standard range of rooflights will arrive boxed with most bespoke rooflights being sent in a crate. It is advisable to store all items pre-installation in the packaging provided and in a dry environment. Items which are damaged on site cannot be returned.
DESPATCH
When the items are manufactured/assembled and packed, our order despatch department will call you to advise, and items on our standard delivery schedule will normally be delivered within 3 days following the day of advice.
CHECKING OF GOODS/DELIVERY
PLEASE CHECK YOUR DELIVERY
We cannot refund or replace items which have been signed for as ‘received in good condition’. Mark any shortages or damages on the driver delivery paperwork at the time of delivery.

If for any reason you are unable to check, please sign ‘Unchecked’ and report any damages / missing items within 24 hours.

Should you have any questions at the point of delivery, please ask the driver to wait and call us on 0845 050 8746.
SHOWROOM OPENING HOURS
Monday 8.30am to 5.00pm
Tuesday 8.30am to 5.00pm
Wednesday 8.30am to 5.00pm
Thursday 8.30am to 5.00pm
Friday 8.30am to 4.00pm

To contact us please view our contact information

DISCOUNTS
Trade Discounts Applicable
Trade discounts (where applicable) will be automatically applied to your order at the time of purchase. (via your shopping cart)

Radiators
Amount Saved By Ordering Online, Please Contact Our Sales Office
Large Orders (Please Contact Sales Office)

Gutters & Pipes
Amount Saved By Ordering Online, Please Contact Our Sales Office
Large Orders (Please Contact Sales Office)

Rooflights Amount Saved By Ordering Online, Please Contact Our Sales Office
Large Orders (Please Contact Sales Office)

Freephone (UK): 0800 174093 Telephone: 01409 255120 | 01409 255120
Tuscan Foundry Products Ltd, RMD2, Holsworthy Industrial Estate, Holsworthy, Devon, EX22 6HL, United Kingdom
Fax: 0845 345 0215 Email: info@tuscanfoundry.co.uk